Refund Policy

Current availability

Real checkout is closed. Waffo sandbox payments are simulations: no real money moves and no real generation credits are issued. The rules below describe preparation for future paid packs, not a promise that production payments are already available.

Requesting help

Email zifanwang96@gmail.com from the purchase email with the order/payment reference, the issue and the requested resolution. Do not include full card numbers, passwords or security codes. You can also use the Waffo receipt or customer portal when available.

For a future one-time pack, request a refund within 14 days of payment. We will review unused credit balance, failed generation stages, duplicate charges and material differences from the description, with partial refunds where appropriate. Statutory rights and applicable Waffo buyer protections remain in force. Contact us even if the portal rejects a request that you believe is required by law.

Processing and credits

Submitting or approving a request is not proof that funds have returned. Only a confirmed completed refund changes the refund ledger; a failed refund attempt does not take credits. We do not treat a successful browser redirect as payment proof.

A successful full refund removes the pack entitlement. Partial refunds cumulatively reverse the corresponding fraction of credits, rounded up to whole credits; repeat deliveries do not reverse them again. Unused balance is recovered first. Entitlement already used or reserved is recorded for reconciliation; new generation can be paused, and later grants/released reservations may settle it before adding usable balance. This never authorizes a new payment charge.

Generation and disputes

Confirmed failed/canceled generation stages release reserved site credits. Uncertain provider submissions remain reserved while checked, and are not automatically resubmitted. A completed first frame can consume credits even if you decide not to make a video.

In the next trial's platform review workflow, credits for an output awaiting review remain reserved. Approval delivers the output and settles that stage. Rejection before delivery releases that stage's reserved site credits, while any supplier cost already incurred is borne by the operator. A separately approved and delivered first frame remains charged if a later video is rejected. Review or status checks do not create another paid generation.

A documented chargeback, dispute or fraud case is reviewed separately. The operator can pause new generation and record a resolution with evidence; already submitted tasks may finish. Email support to provide evidence or appeal. Refund approval is performed through Waffo by the account owner; this application does not automatically approve cash refunds.

Before real payments open

Production checkout will remain closed until refund handling, payment review and merchant approval have been verified.